Today’s fast paced and diverse economic environment makes it imperative for consumers to be assertive in the market place in order to ensure that they get their money’s worth. In instances consumers are not assertive, the unscrupulous players in market place may exploit this ‘passive’ nature of consumers in order to profiteer at their expense. Hence, the Consumer Council of Fiji habitually reminds consumers of their responsibility to take Action – the responsibility to assert ourselves as consumers and act to ensure that we get a fair deal. This is based on the premise that as long as we remain passive consumers, we will be exploited.
How can consumers exercise their responsibility of action?
Consumers can exercise their responsibility of Action by letting businesses know when they are dissatisfied with their products and services. This is done by lodging complaints either directly with the business or the Consumer Council of Fiji…read more
Apart from using the dedicated Mobile APP, Consumers can now raise complaints directly from this website by clicking on the Button given below.
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New Board AppointmentsJune 24, 2022
The Minister for Commerce, Trade, Tourism and Transport, Hon. Faiyaz Koya recently welcomed the newly appointed Board Members of the Consumer Council of Fiji. While addressing the newly appointed Board, Hon. Koya thanked the Members for their commitment to guiding the Council to create a fairer marketplace in Fiji. “Creating a marketplace where the rights […]
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Tempering of Expiry Dates Must Cease ImmediatelyJune 16, 2022
A prominent supermarket in Nausori town has been found retailing expired and products with tempered expiry dates during routine market surveillance by the Consumer Council of Fiji. The supermarket in question was retailing wafers biscuit at a price of $1. However, when inspected, the expiry date for the product could not be discovered. Initial investigations […]
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Quality of Secondhand Spare Parts QuestionableJune 6, 2022
Fijian consumers are urged to be cautious when dealing with secondhand vehicle spare part dealers. Investigations have indicated that certain dealers are deliberately retailing shoddy parts in order to swindle thousands of dollars from consumers. Currently, the Consumer Council of Fiji (CCoF) is in receipt of cases whereby consumers have been intentionally sold shoddy spare […]
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Council Calls for Bus Freight Charges to be RegulatedJune 6, 2022
The Consumer Council of Fiji (CCoF) in efforts to protect the rights and interests of Fijian commuters is currently working on a submission to the Fijian Competition and Consumer Commission (FCCC) calling for the introduction of price authorizations outlining the guidelines and parameters to determine bus freight costs. This submission, on behalf of Fijian commuters […]
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A Submission To The Fijian Competition And Consumer Commission On The Review Of The Proposed Acquisition Of Digicel Fiji By Telstra Corporation LimitedDecember 24, 2021
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2021-2022 National Budget Review SubmissionMarch 4, 2020
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A Submission To The Fijian Competition And Consumer Commission On The Fccc (Control Of Maritime Shipping Services, Freight Rates And Passenger Fares) Order 2016October 22, 2019
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A Submission To The Fijian Competition And Consumer Commission On The Fccc (Control Of Maritime Shipping Services, Freight Rates And Passenger Fares) Order 2016October 22, 2019
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A Submission To The Fijian Competition And Consumer Commission On The Proposed Asset Acquisition Of Pacific Cement Limited By Basic Industries LimitedJuly 2, 2019
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A Submission To The Fijian Competition And Consumer Commission On The Proposed Asset Acquisition Of Pacific Cement Limited By Basic Industries LimitedJuly 2, 2019
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A Submission To The Fijian Competition And Consumer Commission On The Fccc Rate Review On Local Interconnection RatesApril 24, 2019

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Consumers Cautioned Against Hida Boutique and Hijabi ClosetMay 2, 2022
The Consumer Council of Fiji (CCoF) is urging consumers to exercise extreme caution when dealing with Hida Boutique and Hijabi Closet (both operated by Abida Suwaliha Ali) operating via Instagram. Both these accounts retail clothing items such as scarfs, hijab pins and abaya (Islamic dress). This online operator advertises and promises to deliver products to […]
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Alert 1April 28, 2022
The Consumer Council of Fiji is urging consumers to refrain from hiring the services of a company, namely Melbourne Building Works. This company is engaged in construction business and has been taking money from consumers but failed to deliver in a timely manner. The Council has received 16 complaints against this company with a monetary value of […]
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‘Exclusive Dealings’ Illegal; Schools RemindedApril 15, 2022
School Heads and Managements are once again reminded that it is illegal to engage in ‘exclusive dealings’ with businesses for the supply of students’ school requirements. This is after the Council received complaints where certain schools explicitly told parents to procure school uniforms from a specific trader. Consumer Council of Fiji (CCoF) Chief Executive Officer […]
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Quality of Lamb Products – A ConcernApril 7, 2022
An influx in complaints on lamb products prompted the Consumer Council of Fiji (CCoF) to conduct a survey between November 2021 to March 2022. The objective of this survey was to determine if consumers are getting value for their money when purchasing lamb products such as lamb chops, lamb shank, lamb neck and curry pieces. […]
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Product Packaging ‘Jabbing’ a ConcernApril 7, 2022
The Consumer Council of Fiji (CCoF) is urging consumers to properly check product packaging for minute holes or ‘jabs’ when purchasing items such as rice and lentils/pulses. This alert comes as a spontaneous survey by the Council (triggered by a consumer tip-off) in the Central, Western and Northern Divisions has revealed that many supermarkets are […]
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Preparing for Eid celebration?May 2, 2022
Consumers are advised not to be swayed with poster advertisements, grand sale stickers, discounts, giveaways, promotions and fresh deals. Certain unscrupulous traders may use this opportunity to make a quick buck, as well as clear their old stock. Ensure to check/ask for the original price of discounted goods, while checking for its quality. Should you […]
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Use social media to your advantage.May 2, 2022
Most businesses have accounts on social media which contains daily specials and normal prices of products. Use these pages to compare prices and get the best possible deal in town.
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Planning to spoil your mom with gifts this Mother’s Day?May 2, 2022
Consumers are reminded to be price-conscious and exercise vigilance in purchasing goods and services for their mums. At the same time, consumers need to look out for advertisements that seem too good to be true. Should you encounter an issue, contact the Council on the toll-free line, 155
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We are YOUR voice!!May 2, 2022
If you think there is an urgent and decisive action required to address a pertinent consumer issue, write to us and let your views be heard. One of our functions as an advocacy organization is to make submissions on behalf of consumers to policy makers and other enforcement agencies. Let’s create a fair market place […]
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Landlords DO NOT have the right to dismantle or demolish their tenants flat while still in occupancy in efforts to force them to move out.May 2, 2022
Follow the channels and issue a proper eviction notice Be sure to call us on our toll-free line 155 if you wish to seek any clarifications.