Today’s fast paced and diverse economic environment makes it imperative for consumers to be assertive in the market place in order to ensure that they get their money’s worth. In instances consumers are not assertive, the unscrupulous players in market place may exploit this ‘passive’ nature of consumers in order to profiteer at their expense. Hence, the Consumer Council of Fiji habitually reminds consumers of their responsibility to take Action – the responsibility to assert ourselves as consumers and act to ensure that we get a fair deal. This is based on the premise that as long as we remain passive consumers, we will be exploited.
How can consumers exercise their responsibility of action?
Consumers can exercise their responsibility of Action by letting businesses know when they are dissatisfied with their products and services. This is done by lodging complaints either directly with the business or the Consumer Council of Fiji…read more
Apart from using the dedicated Mobile APP, Consumers can now raise complaints directly from this website by clicking on the Button given below.
-
Consumer Council of Fiji Commits to Anti-Bribery GoalsSeptember 5, 2022
The Consumer Council of Fiji (CCoF) has become the latest organization to join the “I don’t accept bribes” campaign, a joint nationwide initiative by FICAC with the UN Development Programme (UNDP) under the United Nations Pacific Regional Anti-Corruption (UN-PRAC) project funded by the New Zealand Government. The launch of the anti-bribery campaign took place in […]
-
Hair Salons/Barbershops Under SpotlightSeptember 1, 2022
Certain consumers have been left anguished after their visit to hair salons resulted in severe scalp damage and hair loss. The 46 complaints registered at the Council in the last 18 months indicates the prevalence of similar issues and triggered an inspection campaign by the Council; which has revealed baffling results. The inspections discovered that […]
-
Beware of Online Astrology Shams – CouncilAugust 29, 2022
Self-proclaimed astrologers with claims of life-altering prowess are rife on social media platforms; with reports that consumers are falling victim to this sham and shelling hundreds of dollars out of their hard-earned cash. In a recent case which is currently being investigated by the Consumer Council of Fiji (CCoF), an individual, who was facing some […]
-
Banks Have a Fiduciary Responsibility Towards their CustomersAugust 26, 2022
The Consumer Council of Fiji (CCoF) is reminding banks of their fiduciary responsibility to effectively communicate with customers pertaining to any changes in terms and conditions, clauses in contracts and any changes/restrictions to the respective customers’ accounts or services. CCoF Chief Executive Officer, Ms. Seema Shandil says this reminder is being issued after the Council […]
-
A Submission To The Fijian Competition And Consumer Commission On The Review Of The Proposed Acquisition Of Digicel Fiji By Telstra Corporation LimitedDecember 24, 2021
-
2021-2022 National Budget Review SubmissionMarch 4, 2020
-
A Submission To The Fijian Competition And Consumer Commission On The Fccc (Control Of Maritime Shipping Services, Freight Rates And Passenger Fares) Order 2016October 22, 2019
-
A Submission To The Fijian Competition And Consumer Commission On The Fccc (Control Of Maritime Shipping Services, Freight Rates And Passenger Fares) Order 2016October 22, 2019
-
A Submission To The Fijian Competition And Consumer Commission On The Proposed Asset Acquisition Of Pacific Cement Limited By Basic Industries LimitedJuly 2, 2019
-
A Submission To The Fijian Competition And Consumer Commission On The Proposed Asset Acquisition Of Pacific Cement Limited By Basic Industries LimitedJuly 2, 2019
-
A Submission To The Fijian Competition And Consumer Commission On The Fccc Rate Review On Local Interconnection RatesApril 24, 2019

-
Retail of Products containing Julian CodingSeptember 5, 2022
Expiry dates are required on consumable food products, as they have explicit nutritional compositions that could falter after the determined expiration date. Should a food product pass its expiration date, it must be discarded and not be used. Nevertheless, the issue underlying these expiration dates are the manner in which they are illustrated on the […]
-
Consumer Alert -‘Curious by Pramitesh’September 4, 2022
As consumers begin to gear-up for this year’s Diwali celebrations, the Consumer Council of Fiji is urging consumers to be vigilant and exercise their due discretion when engaging with the prominent online trader ‘Curious by Pramitesh’; known for retailing Indian wear and Custom-made traditional outfits. The trader also has a physical store located at 269 […]
-
Be Alert When Engaging with Jodhpuri Galax – CouncilAugust 24, 2022
Consumers are urged to exercise extreme vigilance when dealing with Jodhpuri Galax; an overseas based trader operating via social media platforms Facebook and Viber. This advisory comes in light of numerous complaints and social media tip-offs whereby consumers were left out-of-pocket after making payments to the said company. Consumer Council of Fiji (CCoF) Chief Executive […]
-
Restaurants Under Spotlight for Violating Food Safety StandardsAugust 10, 2022
Certain food establishments are willfully flouting food safety laws and standards; with issues such as contaminated food, not wearing PPEs, dirty surrounding and pest infestation becoming a common sight in restaurants. These issues were evident during the latest string of market surveillance coupled with complaints received by the Consumer Council of Fiji (CCoF). In a […]
-
Consumers Cautioned Against Hida Boutique and Hijabi ClosetMay 2, 2022
The Consumer Council of Fiji (CCoF) is urging consumers to exercise extreme caution when dealing with Hida Boutique and Hijabi Closet (both operated by Abida Suwaliha Ali) operating via Instagram. Both these accounts retail clothing items such as scarfs, hijab pins and abaya (Islamic dress). This online operator advertises and promises to deliver products to […]
-
‘Exclusive Dealings’ Illegal; Schools RemindedApril 15, 2022
School Heads and Managements are once again reminded that it is illegal to engage in ‘exclusive dealings’ with businesses for the supply of students’ school requirements. This is after the Council received complaints where certain schools explicitly told parents to procure school uniforms from a specific trader. Consumer Council of Fiji (CCoF) Chief Executive Officer […]
-
Quality of Lamb Products – A ConcernApril 7, 2022
An influx in complaints on lamb products prompted the Consumer Council of Fiji (CCoF) to conduct a survey between November 2021 to March 2022. The objective of this survey was to determine if consumers are getting value for their money when purchasing lamb products such as lamb chops, lamb shank, lamb neck and curry pieces. […]
-
Product Packaging ‘Jabbing’ a ConcernApril 7, 2022
The Consumer Council of Fiji (CCoF) is urging consumers to properly check product packaging for minute holes or ‘jabs’ when purchasing items such as rice and lentils/pulses. This alert comes as a spontaneous survey by the Council (triggered by a consumer tip-off) in the Central, Western and Northern Divisions has revealed that many supermarkets are […]
-
Looking to Spoil Dad this Father’s Day?August 25, 2022
For consumers who are planning to buy gifts and make use of the sales and discounts offered by businesses during this period, ensure that you: – Shop within your budget.– Conduct comparative shopping, to identify items at more affordable prices.– Keep a keen eye out for expiry dates, near expired goods are usually put on […]
-
Restaurants Violating Food Safety StandardsAugust 10, 2022
Did you find pests such as maggots and cockroaches in the food you purchased from a restaurant? Do not remain quiet, take a clear picture and send it to us immediately. Such practices have no place in our marketplace and we must work together to hold such businesses accountable. Call us on our toll-free line […]
-
Preparing for Eid celebration?May 2, 2022
Consumers are advised not to be swayed with poster advertisements, grand sale stickers, discounts, giveaways, promotions and fresh deals. Certain unscrupulous traders may use this opportunity to make a quick buck, as well as clear their old stock. Ensure to check/ask for the original price of discounted goods, while checking for its quality. Should you […]
-
Use social media to your advantage.May 2, 2022
Most businesses have accounts on social media which contains daily specials and normal prices of products. Use these pages to compare prices and get the best possible deal in town.
-
Planning to spoil your mom with gifts this Mother’s Day?May 2, 2022
Consumers are reminded to be price-conscious and exercise vigilance in purchasing goods and services for their mums. At the same time, consumers need to look out for advertisements that seem too good to be true. Should you encounter an issue, contact the Council on the toll-free line, 155