Testimonials
  • Yazmeen Sherani
    April 26, 2022

    28 Hercules St, Suva.

    1. How Has the Consumer Council assisted you?
      I purchased a 2 in 1 hair curler via an online platform however, I was not pleased with its results. Therefore, I contacted the seller to raise my grievance unfortunately, the seller kept making excuses and even got verbally abusive. The Consumer Council liaised with the seller on my behalf and quickly obtained my refund.
    2. Are you happy with the outcome?
      I am most grateful that the Consumer Council’s for helping in obtain a refund in such a short time, Kudos to the Council.
    3. Would you encourage consumers to register their complaint with Consumer Council of Fiji?
      Dis-satisfied consumers should always register a complaint if they are not happy with their purchase and the Consumer Council is our only forum to assist us with our rights as consumers if the merchant is not willing to exchange or refund our money! I urge the public to seek the Consumer Council’s help and assistance if the feel unhappy or cheated.
  • Asita Devi
    April 26, 2022

    Tokoloa Vatukoula Tavua

    1. How has the Consumer Council assisted you?
      I approached Consumer Council of Fiji when I needed a refund from a dealer. I am very grateful with the service provided by the Council. Thank you, Consumer Council of Fiji, for helping me in getting my refund.
    2. Are you happy with the Outcome?
      Yes, I am very pleased with the outcome. The Council staff promptly acted on my complaint.
    3. Would you encourage Consumers to register their Complaints with the Consumer Council?
      Yes, I always encourage consumers to register their Complaints to Consumer Council. They are always giving their 100% effort in resolving our complaints.

  • Binesh Chand Raj
    April 26, 2022

    Lot 34 Ratu Dovi Road , Nasinu

    1. How has the Consumer Council assisted you?
      The Council assisted me in getting my bond refund of $650. I paid a landlord $650 to secure a flat however, I did not move in due to personal reasons. The landlord refused to return the bond until Consumer Council intervened. I managed to get my refund within a day of lodging a complaint.
    2. Are you happy with the Outcome?
      Yes, very happy
    3. Would you encourage Consumers to register their Complaints with the Consumer Council?
      Yes, surely. Some consumers do not know about the consumer protection laws in place to assist them in such situations and end up losing their money. The Council is here to help anyone facing difficulties with consumer issues.

  • Mere Meki
    April 26, 2022

    Lot 13 Rambisessar Road Waila.

    1. How has the Consumer Council assisted you?
      The Council has assisted in getting my refund as I was sold a faulty laptop. The prompt follow ups & actions taken by the Council staff assisted me in getting my refund from a trader who made numerous false assurances and promises.
    2. Are you happy with the Outcome?
       I’m so happy with the assistance of the Council and the tremendous help of the staff involved.
    3. Would you encourage Consumers to register their Complaints with the Consumer Council?
      Yes, I would encourage all consumers who are facing issues with businesses to seek assistance from the Council. The Council staff are extremely helpful and always updated me on the status of my complaint.

  • Kelera Alyssa Uruwale Railoa 
    April 26, 2022

    Martintar, Nadi

    1. How has the Consumer Council assisted you?
      I had purchased a dress online however the seller was delaying the delivery for over a month. Therefore, I lodged a complaint with the Council after which, the seller delivered the dress to me.
    2. Are you happy with the Outcome?
      On a scale of 1 to 10, I would not hesitate to give a 10 for service delivery. In less than a week of lodging my complaint, I was able to receive my dress. The council was able to track down the seller who had been ignoring my messages and instructed them to provide feedback and follow through with the order.
    3. Would you encourage Consumers to register their Complaints with the Consumer Council?
      Absolutely!! I have already spread the word amongst my friends and family. A close friend of mine who just so happens to be having issues with another online seller has now lodged her complaint through the Council’s online submission portal. 

Gallery

Consumers International

The Consumer Council of Fiji is a full member of Consumers International (CI), the international federation of consumer organizations based in London. The Council has been a member of CI since 1989 and is the only consumer group in the South Pacific that is actively involved in CI’s international activities on consumer rights and interests.

COPOLCO

The Council is a member of COPOLCO – the Committee on Consumer Policy of the International Organization for Standardization (ISO)

National affiliations & consultative work

The Council’s status as the statutory representative of consumers in Fiji has made it an important partner or stakeholder in various Fiji consultative and policy-making bodies. The Council is often consulted by policymakers and industry groups on matters affecting consumers in Fiji.

Expression of Interest

The Consumer Council of Fiji provides for a dynamic, progressive and career building work environment and has a track record of molding young minds through exposure to a vast array of industries, sectors, organizations and other stakeholders.

The Council, on a need basis, frequently allows for university students and new graduates to work as a volunteer or attaché. Interested individuals can submit an expression of interest to join any of the teams below:

1. Campaigns Information and Media Division

Get exposure to writing press releases, liaising with media agencies, writing newspaper articles, conducting campaign work, community awareness sessions, workshops with business houses and project management.

Individuals with qualifications or progress towards qualifications in journalism, law, literature, language, public relations and other relevant fields are encouraged to apply.

Submit your interests to eo@consumersfiji.org

2. Alternative Dispute Resolution and Consumer Advisory Division

With the Alternative Dispute Resolution Division, individuals will gain experience handling consumer complaints, conducting investigations, market surveillance, facilitating mediation and consumer advisory.

Individuals with qualifications in law, economics, business administration and other relevant fields are encouraged to apply.

Submit your interests to eo@consumersfiji.org

3. Research and Policy Analysis Division

Get valuable experience handling service-related consumer complaints, conducting market surveillance, minor and major researches on consumer issues, policy submissions and project proposals.

Individuals with qualifications in law, economics, business administration, public health, environmental health and other relevant fields are encouraged to apply.

Submit your interests to eo@consumersfiji.org

4. Finance and Administration Division

Get acquainted preparing financial statements, dealing with human resource matters and other administration duties.

Submit your interests to eo@consumersfiji.org

Consumer Protection Laws