Today’s fast paced and diverse economic environment makes it imperative for consumers to be assertive in the market place in order to ensure that they get their money’s worth. In instances consumers are not assertive, the unscrupulous players in market place may exploit this ‘passive’ nature of consumers in order to profiteer at their expense. Hence, the Consumer Council of Fiji habitually reminds consumers of their responsibility to take Action – the responsibility to assert ourselves as consumers and act to ensure that we get a fair deal. This is based on the premise that as long as we remain passive consumers, we will be exploited.
How can consumers exercise their responsibility of action?
Consumers can exercise their responsibility of Action by letting businesses know when they are dissatisfied with their products and services. This is done by lodging complaints either directly with the business or the Consumer Council of Fiji…read more
Apart from using the dedicated Mobile APP, Consumers can now raise complaints directly from this website by clicking on the Button given below.
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Council Urges Wise Spending During Diwali SeasonOctober 22, 2024
As the Diwali season approaches, consumers are urged to make informed purchasing decisionsand stay aware of their consumer rights. While the festival of lights brings excitement and thespirit of giving, it’s crucial for consumers to protect their hard-earned money and ensure thattheir spending is both wise and meaningful. Last year, the Consumer Council of Fiji […]
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Calls for Urgent Reform of Health Insurance Practices in FijiOctober 14, 2024
Following growing concerns about the reimbursement-based health insurance model, theConsumer Council of Fiji is urging the immediate reform of health insurance practices acrossthe nation. This call comes in response to complaints from consumers about the unfair policiesof leading insurance providers, which require customers to pay upfront for medical treatmentsand later seek reimbursement. A recent analysis […]
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Consumer Council Highlights Unfair Practices in Student Bus Fare TappingOctober 10, 2024
The growing confusion surrounding bus fare tapping for students, especially those using yellowbus cards, has raised significant concerns among parents and students about inconsistent farepractices. In light of these issues, the Council is emphasizing the importance of clearcommunication and urging immediate action to protect students’ rights. Earlier this year, consumers were informed that bus fares […]
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Consumer Council Raises Alarm Over Sale of Defective Sidha PacksOctober 8, 2024
A prominent and notorious supermarket in Makoi is under the spotlight again, after it was caught selling expired and infested Sidha packs in the lead up to the festive season. The Consumer Council of Fiji has condemned the supermarket’s actions, urging businesses to avoid using religious occasions as a platform to market substandard goods. Sidha […]
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Submission on the Review of Bus FaresOctober 16, 2023
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Submission on the Inter-Island Shipping in the Maritime Islands of Fiji: Review of Fares and Freight ChargesOctober 16, 2023
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Submission on the FCCC (Control of Prices for Marina Management Services for Passengers on Commercial Ships and Cargo Transportation) Order 2021October 16, 2023
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SUBMISSION ON THE REVIEW OF ELECTRICITY TARIFF RATES TO THE FIJIAN COMPETITION AND CONSUMER COMMISSIONOctober 4, 2023
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A Submission To The Fijian Competition And Consumer Commission On The Review Of The Proposed Acquisition Of Digicel Fiji By Telstra Corporation LimitedDecember 24, 2021
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2021-2022 National Budget Review SubmissionMarch 4, 2020
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A Submission To The Fijian Competition And Consumer Commission On The Fccc (Control Of Maritime Shipping Services, Freight Rates And Passenger Fares) Order 2016October 22, 2019
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Be Alert! Get Your News from Legitimate Sites.May 2, 2024
There have been paid adverts circulating on social media claiming that free health and travel insurance was now being offered to Fijian consumers. This, however, is NOT TRUE and misleading consumers into clicking suspicious links that try to hack social media accounts. Remember be vigilant and always ensure to verify the legitimacy of any news […]
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Alert on Sophisticated Impersonation Scam Targeting Education SectorNovember 1, 2023
The Consumer Council of Fiji warns of a sophisticated impersonation scam targeting the education sector. Scammers exploit trust and urge financial transfers. CEO Seema Shandil advises vigilance, as the scam may extend to the general public. Scammers infiltrate Viber accounts of educators, requesting funds via M-PAiSA accounts, causing financial distress.
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Joint Task Force to Investigate Impersonation ScamOctober 9, 2023
The Consumer Council of Fiji is issuing an urgent and renewed warning to the public regarding the impersonation fraud that continues to target innocent consumers. Earlier this year in July, the Council uncovered an imposter who was impersonating Mr. Kamal Chetty, the CEO of Investment Fiji, asking for money in exchange for lucrative investment returns. […]
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Consumer Alert of Residential Rental ScamMay 9, 2023
Consumers are being alerted to refrain from making residential bond and rental payment without verifying if they are dealing with the real property owner or an authorized agent. This alert is being issued after the discovery of a residential rental scam being orchestrated by a woman in Suva who falsely claims to offer flats for […]
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Beware of Fake Pages – Consumer CouncilMarch 20, 2023
The Consumer Council of Fiji (CCoF) is urging Fijian consumers to be cautious of those individuals who are looking to rip people off their hard-earned money under the pretense of fake pages or accounts on social media platforms. In a recent case highlighted to the Council, a fake Facebook page titled “Vodafone Fans” which has […]
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CONSUMER ALERT: Be Wary when engaging with “Computer Hub”December 15, 2022
Consumers are once again being urged to exercise extreme caution when engaging with the “Computer Hub”, which specializes in retail and purchase of refurbished computers, laptops and related accessories. The bulk of complaints against the Computer Hub relate to the sale of faulty products to consumers whereby laptops, computers and other accessories malfunctioned or developed […]
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CONSUMER ALERT; Expired ProductsNovember 30, 2022
During the Council’s festive season ‘Trader Watch’ program, this week certain supermarkets in the Central Division have been found retailing expired products such as; Rice Juice Chocolates Peanut Dhal Canned tomaotes Puree Tomoto sauce vinegarTHIS IS ALARMING; HENCE CONSUMERS ARE URGED TO BE VIGILANT.
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Be Vigilant when engaging with Golden Events Fiji- CouncilNovember 29, 2022
Exercise extreme caution! This important alert is being issued by the Consumer Council of Fiji to consumers who are contemplating engaging with “Golden Events Fiji”. The Council has received complaints whereby Golden Event Fiji had failed to deliver services after taking deposits from consumers. This has left consumers in a state of distraught and worry […]
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Tender InvitationNovember 28, 2022
Supply and install New Desktop and Laptops https://consumersfiji.org/wp-content/uploads/2022/11/Exp-of-Int.pdf
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Retail of Products containing Julian CodingSeptember 5, 2022
Expiry dates are required on consumable food products, as they have explicit nutritional compositions that could falter after the determined expiration date. Should a food product pass its expiration date, it must be discarded and not be used. Nevertheless, the issue underlying these expiration dates are the manner in which they are illustrated on the […]