Strategic Plan 2018-2022

March 10, 2022



It gives me pleasure to present the Council’s Strategic Plan 2018 to 2022. The Strategic Plan is an evolving document that is reviewed annually to take account of changing situations, government policies and emerging issues affecting consumers. The plan is expected to play a positive role in achieving a market place where consumers are well informed, confident and protected from unlawful, deceptive, misleading or otherwise objectionable practices. It is critical that consumers understand their rights and responsibilities and have the skills and confidence necessary to ensure they receive the best quality services and value for money.

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