Surveyors Reminded to Deliver as Promised

August 12, 2022

Land surveyors must adhere to agreements with their customers and deliver quality and timely services as initially promised. This reminder is being issued as the Consumer Council of Fiji (CCoF) has received 13 complaints against surveyors with a monetary value of $36,000 just within the last 6 months – which is an alarming number and indicative of an emerging issue which needs immediate attention.

Complaints have revealed that certain land surveyors took thousands of dollars from consumers with the promise of conducting land survey and preparing documents for title registrations, however months passed without the work being completed.

CCoF Chief Executive Officer Ms Seema Shandil says land surveyors need to honour their contracts and promises with their customers and failure to do so amounts to unethical business conduct which will not be condoned.

“A common excuse provided by land surveyors is that the documentations are completed but is awaiting approval from relevant authorities such as Department of Town and Country Planning. However, when consumers enquire with such authorities, they are informed that the applications were incomplete from the surveyor’s side or in some instances, the documentations were approved months ago but the surveyor failed to inform the consumer. This shows sheer negligence on the surveyor’s part”, added Shandil.

Investigations have also revealed that a consumer ended up paying thousands to an individual who is not even a registered surveyor – with the consumer continuously being provided false promises for the past 3 years.

“This particular case showcases the importance of doing proper due diligence and research before engaging service providers such as surveyors. We are strongly advising consumers to only deal with registered surveyors and if they are unsure; consumers can directly contact the Council and we will verify this information for them,” added Ms Shandil.

The Council is urging consumers to be more alert and always check the credibility of such businesses by conducting background checks through reviews or consult previous clients before proceeding with payments. Consumers must also discuss and provide clear timelines and expectations to such businesses beforehand in writing.

Consumers are encouraged to call the Council on the toll-free number 155 or lodge a complaint through the Consumer Council of Fiji’s mobile app if they encounter such shady business dealings.