Consumers Urged to take Heed of Uncalibrated Taxi Meters

July 19, 2022

The Consumer Council of Fiji (CCoF) has received complaints whereby certain taxi drivers are charging the new fares without first calibrating their meters to reflect the new fares. This entails that, drivers are either switching their meters to the night fare of $2 during the daytime or asking the commuters to pay an additional $0.50 on the unadjusted taxi meter rates. In one such incident, the complainant sought clarification from the taxi driver on the different prices, and was advised that several taxi drivers have resorted to switch to the night fare of $2, as they were unable to calibrate immediately.

The CCoF Chief Executive Officer Ms Seema Shandil says that “taxi proprietors ought to execute ethical business practices and improper application of day and night fare charges should cease immediately.”

Land Transport Authority (LTA) recent public advisory stipulates that “although the changes are effectively immediately, they wish to advise that all taxi proprietors that taxi meters need to be recalibrated, by the LTA authorized taxi meter calibration agencies in order to start charging the new fare. It is an offence to charge more than the fare displayed on the taxi meters and as such all the taxi drivers are reminded of this.” The Land Transport Authority further articulates that “the changeover process would take some time, and as such seeks understanding and cooperation from all taxi proprietors as well as the general public in order to have these changes implemented successfully and smoothly during the transition period.”

“Whilst the increase in taxi fares was effective immediately after the announcement and is expected provide relief to taxi drivers, proper procedures and legal requirements must be strictly met and adhered to when passing the increased fares to consumers,” said Ms Shandil.

The Council is also urging consumers to be wary of the manner in which they are being charged taxi fares.

To seek advice on any consumer issue, Fijians can call the toll-free number 155 or lodge a complaint using the Consumer Council of Fiji mobile app.