Complaints Surge Against Notorious Electronics Retailer
May 9, 2025
Shopping for a laptop or seeking a mobile phone repair should deliver solutions, not spark
frustration. Yet, a worrying trend has emerged, with the Consumer Council of Fiji recording a
surge of complaints against multiple electronics traders run by one family. Computer Hubb,
Vision Cyber Tech, and Quantum Electronics, are operating as second-hand electronics traders
who buy second hand laptops and refurbish them for sale. They also offer repair services for
such electronics.
While the Council has raised alerts about these businesses in the past, their names have re-emerged. Since 2022 till date, the Council has registered 122 complaints against the said
traders, representing a collective monetary value of about $69,000. What should have been
straightforward purchases or repairs have instead left many consumers feeling shortchanged
and disappointed.
Consumers report purchasing electronics that malfunction shortly after acquisition, facing
prolonged delays or outright refusals when seeking refunds, and encountering substandard
repair services. In some cases, consumers received entirely different products than what they
ordered, while others found their devices returned from repairs with new defects.
“These are not isolated incidents but a troubling trend of intended unethical practices,” said
Consumer Council CEO Seema Shandil. “When consumers spend their hard-earned money,
they have every right to expect functional products, timely resolutions, and basic respect—not
broken promises and ignored complaints.”
The Council has intensified its scrutiny of these traders and is actively assisting affected
consumers in pursuing redress. “We have named and shamed these businesses before, as a form
of accountability, and even made referrals to other enforcement bodies. In some instances, they
have even been taken to court. However, the fact that they continue to garner complaints
suggests they simply do not care about their obligations to consumers or compliance to the
law,” added Ms Shandil.
Businesses are reminded that compliance with fair trading practices is both a legal requirement
and an ethical obligation. Consumers are urged to exercise caution when dealing with
electronics traders, thoroughly inspect purchases before accepting them, and insist on their
rights if services fall short.
“We encourage consumers to speak up,” Ms. Shandil emphasized. Those encountering issues
with electronics purchases or repairs should contact the Council via the National Consumer
Helpline (155) or email complaints@consumersfiji.org for assistance