Consumers spend their time and resources looking for goods/services and upon making payments they expect the product to be delivered on time. However, at times businesses fail to deliver goods/services on time. Delays in the delivery of goods/services may show a lack of logistical planning and accountability on the part of businesses. While the council […]

Worldwide consumption and production — a driving force of the global economy — rest on the use of the natural environment and resources in a way that continues to have destructive impacts on the planet. Economic and social progress over the last century has been accompanied by environmental degradation that is endangering the very systems […]

The cleanliness of retail space can significantly affect customer experience. Consumer behaviour has changed over the years. Now, consumers look for retailers that go beyond the product and instead offer a whole shopping experience – providing an almost feel-good-factor that consumers want when shopping. When consumers are happy with their experiences in the store, they […]

From the internet to television, newspapers to billboards, and clothes, almost everything you see has some sort of advertisement. In modern day, understanding and taking control of your consumer rights is an asset. A consumer that is well versed with his or her consumer rights arein a better position to fight for a redress because […]

Over the past several decades, mobile phones and internet has become an integral part of everyone’s lives all over the world. From purchasing items online to staying in touch with your loved ones, the role of mobile phones and internet seems limitless in this day and age. Given the high demand for internet services, it […]

Contracts have become an important part of conducting business and is instrumental in demarcating the responsibilities of the parties involved as well as to resolve any issues which arises. On various occasions, the terms and conditions in a contract have been used to provide redress to consumers. Hence, contracts can play a vital role in […]

Rental accommodation has become a common means to obtain housing for thousands of Fijians as well as for expatriates and regional and international students. This has made rental accommodation a vital component of Fiji’s housing system. However, this sector is not without its challenges in Fiji. The Consumer Council of Fiji has received a total […]

Any consumer can be caught off guard by persistent salespeople. Whether they follow you around in the shop, stop you in the street, or target you through texts, emails or phone calls, they can be very insistent and sometimes it is easy to end up buying goods or services you do not actually need. Dealing […]

Health Insurance is a product that covers a consumer’s medical expenses. Like auto insurance covers vehicles for when accidents occur, health insurance covers individuals who get sick or injured.  While no one plans to get sick or hurt, most people need medical care at some point. Having health insurance protects individuals and families from unexpected […]

There is more to buying a house than just the exchange of money.  Buying a home for the first time can be a learning journey. There are terms to understand, strategies to grasp and sometimes even skills to learn.  Many individuals save for years if not decades to be able to purchase a home. In […]

When choosing an ideal car, most consumers consider price, colour, specification and optional equipment. Not many consider or will want to check the vehicle’s emission ratings. A considerable number of individuals across the world however have become more considerate when choosing vehicles and its emissions ratings. Euro 6 standard cars or Euro Standard cars altogether […]

Among the many long-term investment options available in the financial market, money back policies are one of the most fundamental instruments thousands of Fijians have invested in. In addition to offering a host of advantages to the investor, a money back policy also provides several benefits to the investor’s family and legal heirs. Typically, people […]

Owning or leasing land and building your home is always a dream come true for many consumers. The process of finding suitable land can also be an arduous task for many. For those that intend to lease land, there can be a long wait for the availability of plots. Case Study. A consumer saw a […]

When buying in bulk, many consumers depend on samples to help make the decision of whether or not to purchase a product. Most times, consumers make decisions on the assumption that the product they receive will be exactly like the sample. But what happens when what is purchased is different from the sample that was […]

Anyone can go through financial setback any time, depending on the situation. In some cases, even the most attentive and alerted consumer can be caught in a web of financial crisis that can lead them into debt, if not managed wisely. When making a financial comeback, there are things consumers need to consider when trying […]