WHO ARE WE

The Consumer Council of Fiji (CCoF) is an independent statutory body established under the Consumer Council of Fiji Act -1976 (Cap 235). The Council, as a watchdog protects the rights and interests of consumers by promoting a fair and just delivery of goods and services.

The Consumer Council is primarily an advocacy organization, conducting rigorous research and policy analysis on key consumer issues. CCoF’s insight into consumer need is a powerful tool for influencing decision-makers to bring about change. The Council protects the vulnerable groups such as rural poor, physically and mentally challenged, children and women by identifying and articulating the policy issues that are of importance to the consumers.

OUR VISION

To build a society of informed and responsible consumers in which everyone is treated fairly, obtains value for money and is able to exercise their consumer rights

OUR MISSION

Make consumer voice heard and make it count.

WHAT DO WE DO?

The Council is committed to achieving positive change for consumers.

As a small organization with limited resources, the Council plays an active role as a catalyst and facilitator for positive change in the marketplace in a professional, impartial and ethical manner. The Council believes in campaigning fearlessly to change the policies and practices that adversely affect consumer interests; maintain a highly disciplined result-oriented focus that maximizes impact for consumers; maintain objectivity in resolving consumer complaints without fear or favor; and build a strong financial management and sound operating procedures.

The Consumer Council of Fiji (CCoF) is an independent statutory body established under the Consumer Council of Fiji Act -1976 (Cap 235). The Council, as a watchdog protects the rights and interests of consumers by promoting a fair and just delivery of goods and services. First and foremost the Consumer Council is an advocacy organisation, conducting rigorous research and policy analysis on key consumer issues. CCoF’s insight into consumer need is a powerful tool for influencing decision-makers to bring about change. The Council protects the vulnerable groups such as rural poor, physically and mentally challenged, children and women by identifying and articulating the policy issues that are of importance to the consumers.

OUR VALUES

The Council is committed to achieving positive change for consumers. As a small organization with limited resources, the Council will play an active role as a catalyst and facilitator for positive change in the marketplace. Everything that we do during the implementation of this Strategic Plan will reflect our core values. Professional, impartial and ethical in all our dealings. Accessible and helpful in sharing our knowledge. Transparent, accountable and consistent in our approach. Collaborative, innovative, proactive and focused on achieving outstanding results. Dedicated to learning, team work and mutual respect. Foster open and honest communication. Value new ideas and seek ways of doing things better.

OUR PRINCIPLES

Campaign fearlessly to change the policies and practices that adversely affect consumer interests; Maintain a highly disciplined result-oriented focus that maximises impact for consumers; Maintain objectivity in resolving consumer complaints without fear or favour; and Build a strong financial management and sound operating procedures.

ABOUT THE CONSUMER COUNCIL

The Consumer Council of Fiji (CCF) is a statutory body established under the Consumer Council Act (Cap 235). The Council, as a watchdog protects the rights and interests of consumers by promoting a fair and just delivery of goods and services. First and foremost, the Consumer Council is an advocacy organization, conducting rigorous research and policy analysis on key consumer issues. CCF’s insight into consumer need is a powerful tool for influencing decision-makers to bring about change. The Council protects the vulnerable groups such as rural poor, physically and mentally challenged, children and women by identifying and articulating the policy issues that are of importance to the consumers.3.2 Board members are appointed by the Minister for Industry and Trade for a term or terms as the Minister may determine.

The Chairperson of the Council reports to the Minister.The Board of Directors appoints the Chief Executive Officer to lead and manage the Council affairs within the legal framework and by maintaining high ethical standards.

From corporate governance perspective, a Board Charter is in place that sets the rules and procedures within which the Board functions.

FUNCTIONS OF THE COUNCIL

Section 6 of the Consumer Council Act stipulates the functions of the Council. The Council is required to do such acts and things it considers necessary or expedient to ensure that the interests of the consumers of goods and services are promoted and protected. These functions include: Advising the Minister on such matters affecting the interests of the consumers; Making representations to the Government or to any other person/organizations on any issues affecting the interests of consumers; Collecting, collating and disseminating information in respect of matters affecting the interests of consumers; Supporting or maintaining legal proceedings initiated by a consumer, where such support is deemed necessary; Conducting research and investigations into matters affecting consumers; Advising and assisting consumers on matters affecting their interests; Co-operating with any person, association or organization outside Fiji having similar functions and becoming a member of or affiliate to any international organization concerned with consumer matters; and Soliciting and accepting for the purposes of the Council any money, land, or other property from the Government, any local authority, public body, organization, or person by way of grant, subsidy, donation, gift, or otherwise.

The Consumer Council Act1976 was amended in 1992 by Decree No 23. The amendment deleted a few key functions of the Council to promulgate the “Trade Standards and Quality Control Decree 1991”. Whether the amendment decree reduced the specifically listed functions to prevent the CCF from actually carrying out these functions is a matter of legal interpretation. As long as the amendment does not prohibit the carrying out of the three functions, the general power of the Council can be invoked to continue to carry out research, and/or examination or testing of goods and services, and receiving and acting on consumer complaints. The overriding function is to ‘do all such acts and things that it may consider necessary or expedient to ensure that the interests of consumers of goods and services are promoted and protected’ [s6 (1)]. The 1992 amendment to the Consumer Council Act seems to be redundant as consequential amendments were not made to the Act.

SERVICES OF THE COUNCIL

1. Campaigns, Information & Media Division

To empower consumers with knowledge and information to bring about reforms in policy and practice that adversely affect consumer interests.

2. Alternative Dispute Resolution & Consumer Advisory Division

To assist consumers in resolving complaints through alternative dispute resolution,advisory services and legal representation.

3. Research & Policy Analysis Division

To identify and undertake broad-based and complaints driven research on key consumer protection legislations that promote and protect consumer interests through necessary policy changes.

HOW CAN WE HELP?

The Council is divided into three departments, each with its own distinguished function. These are:

CAMPAIGNS, INFORMATION & MEDIA – To empower consumers with knowledge and information to bring about reforms in policy and practice that adversely affect consumer interests.

ALTERNATIVE DISPUTE RESOLUTION & CONSUMER ADVISORY – To assist consumers in resolving complaints through alternative dispute resolution, advisory services and legal representation.

RESEARCH & POLICY ANALYSIS – To identify and undertake broad-based and complaints driven research on key consumer protection legislations that promote and protect consumer interests through necessary policy changes.

OUR EXPERIENCE

Since its establishment following the introduction of the Consumer Council of Fiji Act 1976, the Council has now become a household brand name in Fiji, giving rays of hope to Fijian consumers whose rights have been violated in the marketplace. As per the Consumer Council of Fiji Act 1976, the Council has powers to do such acts and things it considers necessary or expedient to ensure that the interests of the consumers are promoted and protected. These include:

  • Advising the Minister on such matters affecting the interests of the consumers;
  • Making representations to the Government or to any other person/organizations on any issues affecting the interests of consumers;
  • Collecting, collating and disseminating information in respect of matters affecting the interests of consumers;
  • Supporting or maintaining legal proceedings initiated by a consumer, where such support is deemed necessary;
  • Conducting research and investigations into matters affecting consumers;
  • Advising and assisting consumers on matters affecting their interests;
  • Co-operating with any person, association or organization outside Fiji having similar functions and becoming a member of or affiliate to any international organization concerned with consumer matters; and,
  •  Soliciting and accepting for the purposes of the Council any money, land, or other property from the Government, any local authority, public body, organization, or person by way of grant, subsidy, donation, gift, or otherwise.
Meet the team

Seema Shandil

Chief Executive Officer

Vinash Singh

Manager Campaigns

Information and Media

Jessica Lal

Manager Alternative Dispute Resolution & Consumer Advisory

Asheefa Aiyub

Manager Research and Policy Analysist, Research, Policy and Analysis Division

Kavitesh Pal

Manager Finance and Administration

Lusia Rabaka

Senior Research Officer

Research and Policy Analysis Division

Dilasha Kumar

Research and Debt Management Officer

Alternative Dispute Resolution and Consumer Advisory Division

Shovneel Ram

Research Officer

Research and Policy Analysis Division

Rabia Ali

Assistant Research Officer

Research and Policy Analysis Division

Varanisese Michelle Vakula

Media Officer

Campaigns, Information and Media Division

Jese Waqabitu

Consumer Officer

Alternative Dispute Resolution and Consumer Advisory Division

Jeshu Lal

Campaigns, Information and Media Officer

Campaigns, Information and Media Division

Janvi Sharma

Assistant Consumer Officer

Alternative Dispute Resolution and Consumer Advisory Division

Prashant Chand

Assistant Consumer Officer

Alternative Dispute Resolution and Consumer Advisory Division

Talatoka Valemei

Project Assistant, Campaigns

Information and Media Division

Caroline Koto

Receptionist, Clerical and Administrative Officer

Samuela Cama

Consumer Helpline Officer

Alternative Dispute Resolution and Consumer Advisory

Ranjaline Reddy

Executive Officer

Rufina Veisa

Complaint Management and Data Entry Officer

Alternative Dispute Resolution and Consumer Advisory & Administration

Emitesh Narayan

Asistant Administration Officer

Nanise Veikoso

Regional Coordinator Labasa

Shavnil Chand

Assistant Consumer Officer

Gurmeet Kaur

Consumer Officer

Venkateshwar Narayan

Consumer Officer

Laisa Lomani

Assistant Consumer Officer

Atish Nand

Regional Coordinator Lautoka

Senivesi Lutu

James Vakacabeqoli

Consumer Officer

CONSUMER RIGHTS AND RESPONSIBILITIES

On 15 March, 1962, US President John F. Kennedy delivered a historic address to the US Congress in which he outlined his vision of consumer rights. This was the first time any politician had formerly set out such principles.

“Consumers by definition include us all, ” Kennedy said in his  Congressional statement. They are the largest economic group , affecting and affected by almost every public and private economic decision. Yet they are the only important group…whose views are often not heard”

Over time, the consumer movement has developed this vision into a set of eight basic consumer rights which now define and inspire much of the work CI and its members do:  

CONSUMER RIGHTS

The right to satisfaction of basic needs – To have access to basic, essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.  

The right to safety – To be protected against products, production processes and services which are hazardous to health or life.  

The right to be informed – To be given the facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labeling.  

The right to choose – To be able to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.  

The right to be heard – To have consumer interests represented in the making and execution of government policy, and in the development of products and services.  

The right to redress – To receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services.  

The right to consumer education – To acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.  

The right to a healthy environment -To live and work in an environment which is non-threatening to the well-being of present and future generations.

This set of eight consumer rights now guide the campaign and policy work of CI and consumer organizations in the world over.

CONSUMER RESPONSIBILITIES

Critical Awareness – the responsibility to be more alert and questioning about the price and quality of goods and services we use.

Action – the responsibility to assert ourselves and act to ensure that we get a fair deal. As long as we remain passive consumers we will be exploited.

Social concern – the responsibility to be aware of the impact of our consumption on other citizens, especially the disadvantaged or powerless groups whether in the local, national or international  community.

Environmental Awareness – the responsibility to understand the environmental and other consequences of our consumption. We should recognize our individual and social responsibility to conserve natural resources and protect the earth for future generations.

Solidarity – the responsibility to organize together as consumers to develop the strength and influence to promote and protect our interest.

STRATEGIC PLAN 2018-2022

FOREWORD

It gives me pleasure to present the Council’s Strategic Plan 2018 to 2022. The Strategic Plan is an evolving document that is reviewed annually to take account of changing situations, government policies and emerging issues affecting consumers. The plan is expected to play a positive role in achieving a market place where consumers are well informed, confident and protected from unlawful, deceptive, misleading or otherwise objectionable practices. It is critical that consumers understand their rights and responsibilities and have the skills and confidence necessary to ensure they receive the best quality services and value for money.

A clear direction to design Council’s Strategic Plan was provided by the Fiji Institute of Applied Studies (FIAS) Report. FIAS Report made recommendations after a comprehensive review of the Council’s consumer awareness and service delivery programs which was funded by the AusAID.

The Plan provides the framework against which the Council will prioritise its activities for action for the next 4 years. The staff of the Council will turn these strategies into Work Programme each year so that it delivers the activities effectively for the benefit of the consumers. The revised Strategic Plan outlines the Council’s roles and functions and highlights its mandate, mission statement, values and aspirations. The objectives and strategies in this document are designed to spell out a sense of purpose and source of direction.

The Plan further highlights the strategic objectives which the Council will endeavor to achieve in the next 4 years keeping in view the resources available to it. Developing the Plan has been a real challenge particularly with the level of awareness that the Council has created which has led to greater expectations of the consumers from the Council. This is a very positive impact and will be further built upon for the future.

It is our hope that we will continue to engage with all our partners as we take this Plan forward in a spirit of openness and partnership for change for the benefit of consumers. We firmly believe that our Strategic Plan provides a focused approach to address issues confronting our consumers.

ORGANIZATIONAL STRUCTURE

To achieve the Strategic Plan, there are four divisions with specific objectives, which are given below:

DivisionObjectives
Campaign, Information & Media Division (CIM Division)To empower consumers with knowledge and information so they can assert their rights and make their voices heard in the market place.
Research and Policy Analysis Division (RPA Division)To identify and undertake broad-based and complaints driven research on key consumer issues and consumer protection legislations to bring about necessary policy change and improvement in business practices.
Alternative Dispute Resolution & Consumer Advisory Division (ADR Division)To assist consumers in resolving complaints through Mediation.
Administration, Finance and Project Management Division (AFPM Division)To manage the Council’s resources prudently and efficiently in accordance with good governance practices. To maintain and adhere to a healthy work environment with a work culture that promotes
organizational pride and Corporate Social Responsibility (CSR).

This management structure will enable the Council to implement its objectives and strategies efficiently and effectively.

For more information

EMPLOYMENT OPPORTUNITIES

WE ARE HIRING!

The Consumer Council of Fiji’s fundamental aim is to promote and safeguard the interests of consumers stipulated under the Consumer Council Act -1967 (Cap 235).

We are seeking applications from passionate, dedicated, innovative and ambitious Fijians with relevant qualifications and experience to join our team for the following positions:

Vacancy No.PositionLocation
01/2021-2022Assistant Consumer Officer x 2Suva / Lautoka
02/2021-2022Manager Research & Policy AnalystSuva
03/2021-2022Senior Consumer OfficerSuva

Applications close on 07 February, 2022 at 4.00pm. No late applications will be considered. For a detailed Job Description and further information on the above position, feel free to contact Executive Officer – Ms. Ranjaline Reddy on 3300792 or EO@consumersfiji.org. Written applications marked to be accompanied by a brief CV with contact details of three referees and transcripts should be sent to the following address:

The Chief Executive Officer
Consumer Council of Fiji
Level 5, Vanua House
Private Mail Bag, Suva
Or email to: EO@consumersfiji.org

Please note that only short listed applicants will be contacted. If you have not been contacted by Consumer Council of Fiji, then your application has not been successful and we thank you for your interest in applying.

All applications will be treated with strict confidentiality.

THE CONSUMER COUNCIL OF FIJI IS AN EQUAL OPPORTUNITY EMPLOYER