Consumers to be cautious of online trader Elegant Wear

17/05/2018 12:41

Online trader Elegant Wear has drawn the concern of the Consumer Council for accepting money from consumers and failing to deliver the purchased products.

The Council has received 13 complaints worth $26,590 against Elegant Wear, a company which markets its products via social networking site Facebook.

Items are normally imported to Fiji after consumers place their orders and pay for the items. Elegant Wears Lautoka office has closed but orders continue to be taken via the Facebook page with customers using wire transfer services to make their purchases.

The complainants, mostly brides, were left inconvenienced at the inability of the trader to supply the product on time.

The Council handled a complaint where the bride on her wedding day was supplied an alternative bridal Lehenga size 42 which was delivered 5 hours before the wedding. The alternative bridal lehenga did not fit the complainant because she ordered size 28. The complainant not only had to pay the tailor a sum of $120 to make fitting adjustments on the bridal gown but also she had to pay $110 to the taxi that delivered the alternate bridal lehenga from Lautoka to Suva.

Unfortunately, it was Easter Friday and all shops were closed which meant she had no option to buy another outfit of her choice from any stores in Suva.

The boutique sells ethnic Indian wear such as sarees, lehenga, sherwani, and bridal fashion accessories.

In another case a bride had no choice but to purchase another bridal gown for more than $3,000. The gown she had ordered with the boutique was of similar monetary value.

The most recent case lodged at the Council on May 16 this year involved a complainant living in New Zealand who purchased 2 outfits worth $1,000.68 from Elegant Wear.

The complainant made her purchase in January and was informed she would receive the package by April 20 or be given a refund.

When the package did not arrive, the complainant contacted Elegant Wear but received no response from the trader.

Of the 13 cases received, the Council has managed to resolve 6 cases worth $12,280 after months of follow-up and discussion. The Director of the company is well known for making false promises and playing the victim game.

However there are many who have been waiting for 6-7 months without any redress.

Elegant Wear has failed to provide timely response and redress to consumers even though the customers paid full amounts and upfront deposits from the outset.

Consumers facing similar issues can contact the Council’s toll-free helpline on 155 to lodge a complaint or visit our offices in Suva, Lautoka or Labasa.