Complaints against PBS pour in10/07/2012 16:03
PBS subscribers are venting their frustration about poor quality and disrupted services being offered by PBS which is a paid channel. The Council has been flooded with complaints on PBS poor service from unhappy and frustrated subscribers who have been affected for weeks now.
They are increasingly contacting the Council to voice their frustration and disappointment, mostly over telephone. These consumers want PBS to stop depriving them of quality service of their highly charged services.
Consumers have been paying for 15 channels but have not been getting the full number as some channels keep going off air. First the cartoon channel (Nickelodean) was off air followed by NDTV, Zee and then Sony Channels. The cartoon, NDTV and Sony channels are still off air. Colors was also down from time to time.
The programme fanatics are therefore unable to follow up on the story and be thoroughly entertained with a programme they love to watch and for which they have paid $54 per month. PBS is really testing the patience of consumers regarding its substandard services.
To add salt to the wound, PBS gave less than $2 rebate for weeks of disruption. When Council sent further questions for clarification, PBS remained mum.
What is more frustrating for customers is the company’s failure to inform subscribers of programme disruptions or when it will be restored. On the one hand, paid consumers are complaining about channels being out for few days to few weeks that are not giving them value for their money, while on the other, consumers are complaining about poor reception with the message “rain in the area” when there is no rain. When PBS customers are calling the PBS office, there is no answer.
Is anyone at PBS heeding their complaints and concerns in the name of improving customer service and providing them satisfaction?
The consumers have a right to be informed and question this.
The company needs to get on its toes and meet the expectation of its viewers by broadcasting what all is paid for. It has the obligation to inform customers in advance if there are impending disruptions and decently update the accounts of those who have paid but not enjoyed the promised channels.
If PBS is not in a position to provide reliable and timely service then perhaps it should consider closing down. The consumers cannot be used as bait in a trial and error method of running a business.