Alternative Dispute Resolution

Alternative Dispute Resolution and Consumer Advisory Division

Strategic Objectives:

  • Resolve consumer complaints through mediation with traders and service providers;
  • Advise and assist consumers on matters affecting their interests;
  • Refer cases that come under the jurisdiction of other consumer protection agencies for  their intervention;
  • Support and maintain legal proceedings contemplated or initiated by consumers  where the Council deems such support necessary;
  • Provide debt management and consumer credit advisory services to financially            illiterate consumers; and,
  • Assist in the establishment of the proposed Consumer Complaints/Compensation Tribunal.