Consumer Right and Responsibilities

Consumer Council Of Fiji

Consumer Council of Fiji OfficeThe Consumer Council of Fiji (CCoF) is an independant statutory body established under the Consumer Council of Fiji Act -1976 (Cap 235). The Council, as a watchdog protects the rights and interests of consumers by promoting a fair and just delivery of goods and services. First and foremost the Consumer Council is an advocacy organisation, conducting rigorous research and policy analysis on key consumer issues. CCoF’s insight into consumer need is a powerful tool for influencing decision-makers to bring about change. The Council protects the vulnerable groups such as rural poor, physically and mentally challenged, children and women by identifying and articulating the policy issues that are of importance to the consumers. Picture on Left : Consumer Council of Fiji , Suva office at 4 Carnavon Street, Suva.

 

Our Vision

 To build a conscious and assertive consumer movement in Fiji.

Our Mission

 Making the consumer voice heard and making it count.

Our Values

Customer Satisfaction  

>Effective and quality services to our consumers at all times; and

>Responsive to consumer complaints and queries with utmost respect and human dignity.

 Professional Excellence  

>Teamwork, cooperation and self-discipline;

>Open and honest communication;

>Value new ideas and seek ways of doing things better;

>Apply enthusiasm and compassion towards work;

>Maintain high standards of ethical conduct;

>Being competent, accountable, transparent and responsible; and

>Value and enhance the cooperation and goodwill of counterpart organizations in government, non-government organizations, civil society and external partners.

 Employee Satisfaction  

>Reliable, rewarding and challenging environment for Council employees and;

>Equal opportunity for employees to utilize their full potential for quality performance and excellence.

Our Principles

>Campaign constantly and fearlessly to change the policies and practices that adversely affect consumer interests;

>Maintain a highly disciplined results-oriented focus on maximizing impact for consumers;

>Maintain neutrality in solving consumer complaints; and

>Carry out a strong financial management and sound operating procedures.

Functions of the Council

Section 6 of the Consumer Council of Fiji Act stipulates the functions of the Council.The Council is required to do such acts and things it considers necessary or expedient to ensure that the interests of the consumers of goods and services are promoted and protected.

These functions include:   

 >Advising the Minister on such matters affecting the interests of the consumers;

>Making representations to the Government or any other person/organizations on any interest of consumers;

>Collecting, collating and disseminating information in respect of matters affecting the interest of consumers;

>Supporting or maintaining legal proceedings initiated by a consumer,where such support is deemed necessary;

>Conducting research and investigations into matters affecting consumers;

>Advising and assisting consumers on matters affecting their interests;

>Co-operating with any person, association or organisation outside Fiji having similar functions and becoming a member of or affiliate to any international organization concerned with consumer matters; and

>Soliciting and accepting for the purposes of the Council any money, land, or other property from the Govenment, any local authority, public body, organisation, any person by way of grant, subsidy, donation, gift, or otherwise.

Services of the Council

1. Campaigns, Information & Media Division

To empower consumers with knowledge and information to bring about reforms in policy and practice that adversely affect consumer interests.

2. Alternative Dispute Resolution & Consumer Advisory Division

To assist consumers in resolving complaints through alternative dispute resolution,advisory services and legal representation.

3. Research & Policy Analysis Division

To identify and undertake broad-based and complaints driven research on key consumer protection legislations that promote and protect consumer interests through necessary policy changes.

- See more at: http://ccof.ipasifik.net/about-us/consumer-council-of-fiji#sthash.LqFqEjbI.dpuf

Consumer Council of Fiji OfficeThe Consumer Council of Fiji (CCoF) is an independant statutory body established under the Consumer Council of Fiji Act -1976 (Cap 235). The Council, as a watchdog protects the rights and interests of consumers by promoting a fair and just delivery of goods and services. First and foremost the Consumer Council is an advocacy organisation, conducting rigorous research and policy analysis on key consumer issues. CCoF’s insight into consumer need is a powerful tool for influencing decision-makers to bring about change. The Council protects the vulnerable groups such as rural poor, physically and mentally challenged, children and women by identifying and articulating the policy issues that are of importance to the consumers. Picture on Left : Consumer Council of Fiji , Suva office at 4 Carnavon Street, Suva.

 

Our Vision

 To build a conscious and assertive consumer movement in Fiji.

Our Mission

 Making the consumer voice heard and making it count.

Our Values

Customer Satisfaction  

>Effective and quality services to our consumers at all times; and

>Responsive to consumer complaints and queries with utmost respect and human dignity.

 Professional Excellence  

>Teamwork, cooperation and self-discipline;

>Open and honest communication;

>Value new ideas and seek ways of doing things better;

>Apply enthusiasm and compassion towards work;

>Maintain high standards of ethical conduct;

>Being competent, accountable, transparent and responsible; and

>Value and enhance the cooperation and goodwill of counterpart organizations in government, non-government organizations, civil society and external partners.

 Employee Satisfaction  

>Reliable, rewarding and challenging environment for Council employees and;

>Equal opportunity for employees to utilize their full potential for quality performance and excellence.

Our Principles

>Campaign constantly and fearlessly to change the policies and practices that adversely affect consumer interests;

>Maintain a highly disciplined results-oriented focus on maximizing impact for consumers;

>Maintain neutrality in solving consumer complaints; and

>Carry out a strong financial management and sound operating procedures.

Functions of the Council

Section 6 of the Consumer Council of Fiji Act stipulates the functions of the Council.The Council is required to do such acts and things it considers necessary or expedient to ensure that the interests of the consumers of goods and services are promoted and protected.

These functions include:   

 >Advising the Minister on such matters affecting the interests of the consumers;

>Making representations to the Government or any other person/organizations on any interest of consumers;

>Collecting, collating and disseminating information in respect of matters affecting the interest of consumers;

>Supporting or maintaining legal proceedings initiated by a consumer,where such support is deemed necessary;

>Conducting research and investigations into matters affecting consumers;

>Advising and assisting consumers on matters affecting their interests;

>Co-operating with any person, association or organisation outside Fiji having similar functions and becoming a member of or affiliate to any international organization concerned with consumer matters; and

>Soliciting and accepting for the purposes of the Council any money, land, or other property from the Govenment, any local authority, public body, organisation, any person by way of grant, subsidy, donation, gift, or otherwise.

Services of the Council

1. Campaigns, Information & Media Division

To empower consumers with knowledge and information to bring about reforms in policy and practice that adversely affect consumer interests.

2. Alternative Dispute Resolution & Consumer Advisory Division

To assist consumers in resolving complaints through alternative dispute resolution,advisory services and legal representation.

3. Research & Policy Analysis Division

To identify and undertake broad-based and complaints driven research on key consumer protection legislations that promote and protect consumer interests through necessary policy changes.

- See more at: http://ccof.ipasifik.net/about-us/consumer-council-of-fiji#sthash.Nsz25phl.dpuf

Consumer Council of Fiji OfficeThe Consumer Council of Fiji (CCoF) is an independant statutory body established under the Consumer Council of Fiji Act -1976 (Cap 235). The Council, as a watchdog protects the rights and interests of consumers by promoting a fair and just delivery of goods and services. First and foremost the Consumer Council is an advocacy organisation, conducting rigorous research and policy analysis on key consumer issues. CCoF’s insight into consumer need is a powerful tool for influencing decision-makers to bring about change. The Council protects the vulnerable groups such as rural poor, physically and mentally challenged, children and women by identifying and articulating the policy issues that are of importance to the consumers. Picture on Left : Consumer Council of Fiji , Suva office at 4 Carnavon Street, Suva.

VISION STATEMENT

To build a society of informed and responsible consumers in which everyone is treated fairly, obtains value for money and is able to exercise their consumer rights

MISSION STATEMENT

Make consumer voice heard and make it count

OUR VALUES

The Council is committed to achieving positive change for consumers. As a small organization with limited resources, the Council will play an active role as a catalyst and facilitator for positive change in the marketplace. Everything that we do during the implementation of this Strategic Plan will reflect our core values. Professional, impartial and ethical in all our dealings. Accessible and helpful in sharing our knowledge. Transparent, accountable and consistent in our approach. Collaborative, innovative, proactive and focused on achieving outstanding results. Dedicated to learning, team work and mutual respect. Foster open and honest communication. Value new ideas and seek ways of doing things better.

OUR PRINCIPLES

Campaign fearlessly to change the policies and practices that adversely affect consumer interests; Maintain a highly disciplined result-oriented focus that maximises impact for consumers; Maintain objectivity in resolving consumer complaints without fear or favour; and Build a strong financial management and sound operating procedures.

ABOUT THE CONSUMER COUNCIL

The Consumer Council of Fiji (CCF) is a statutory body established under the Consumer Council Act (Cap 235). The Council, as a watchdog protects the rights and interests of consumers by promoting a fair and just delivery of goods and services. First and foremost, the Consumer Council is an advocacy organisation, conducting rigorous research and policy analysis on key consumer issues. CCF’s insight into consumer need is a powerful tool for influencing decision-makers to bring about change. The Council protects the vulnerable groups such as rural poor, physically and mentally challenged, children and women by identifying and articulating the policy issues that are of importance to the consumers. 3.2 Board members are appointed by the Minister for Industry and Trade for a term or terms as the Minister may determine. The Chairperson of the Council reports to the Minister. The Board of Directors appoint the Chief Executive Officer to lead andmanage the Council affairs within the legal framework and by maintaining high ethical standards. From corporate governance perspective, a Board Charter is in place that sets the rules and procedures within which the Board functions.

FUNCTIONS OF THE COUNCIL

Section 6 of the Consumer Council Act stipulates the functions of the Council. The Council is required to do such acts and things it considers necessary or expedient to ensure that the interests of the consumers of goods and services are promoted and protected. These functions include: Advising the Minister on such matters affecting the interests of the consumers; Making representations to the Government or to any other person/organizations on any issues affecting the interests of consumers; Collecting, collating and disseminating information in respect of matters affecting the interests of consumers; Supporting or maintaining legal proceedings initiated by a consumer, where such support is deemed necessary; Conducting research and investigations into matters affecting consumers; Advising and assisting consumers on matters affecting their interests; Co-operating with any person, association or organization outside Fiji having similar functions and becoming a member of or affiliate to any international organization concerned with consumer matters; and Soliciting and accepting for the purposes of the Council any money, land, or other property from the Government, any local authority, public body, organization, or person by way of grant, subsidy, donation, gift, or otherwise.

The Consumer Council Act1976 was amended in 1992 by Decree No 23. The amendment deleted a few key functions of the Council to promulgate the “Trade Standards and Quality Control Decree 1991”. Whether the amendment decree reduced the specifically listed functions to prevent the CCF from actually carrying out these functions is a matter of legal interpretation. As long as the amendment does not prohibit the carrying out of the three functions, the general power of the Council can be invoked to continue to carry out research, and/or examination or testing of goods and services, and receiving and acting on consumer complaints. The overriding function is to ‘do all such acts and things that it may consider necessary or expedient to ensure that the interests of consumers of goods and services are promoted and protected’ [s6 (1)]. The 1992 amendment to the Consumer Council Act seems to be redundant as consequential amendments were not made to the Act.

Services of the Council

1. Campaigns, Information & Media Division

To empower consumers with knowledge and information to bring about reforms in policy and practice that adversely affect consumer interests.

2. Alternative Dispute Resolution & Consumer Advisory Division

To assist consumers in resolving complaints through alternative dispute resolution,advisory services and legal representation.

3. Research & Policy Analysis Division

To identify and undertake broad-based and complaints driven research on key consumer protection legislations that promote and protect consumer interests through necessary policy changes.

Consumer Right and Responsibilities

On 15 March, 1962, US President John F. Kennedy delivered an historic address to the US Congress in which he outlined his vision of consumer rights. This was the first time any politician had formerly set out such principles.

"Consumers by definition include us all, " Kennedy said in his  Congressional statement. They are the largest economic group , affecting and affected by almost every public and private economic decision. Yet they are the only important group...who views are often not heard"

Over time, the consumer movement has developed this vision into a set of eight basic consumer rights which now define and inspire much of the work CI and its members do:  

Consumer Rights

The right to satisfaction of basic needs - To have access to basic, essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.  

The right to safety - To be protected against products, production processes and services which are hazardous to health or life.  

The right to be informed - To be given the facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labeling.  

The right to choose - To be able to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.  

The right to be heard - To have consumer interests represented in the making and execution of government policy, and in the development of products and services.  

The right to redress - To receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services.  

The right to consumer education - To acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.  

The right to a healthy environment -To live and work in an environment which is non-threatening to the well-being of present and future generations.

This set of eight consumer rights now guide the campaign and policy work of CI and consumer organizations in the world over.

Consumer Responsibilities

Critical Awareness - the responsibility to be more alert and questioning about the price and quality of goods and services we use.

Action - the responsibility to assert ourselves and act to ensure that we get a fair deal. As long as we remain passive consumers we will be exploited.

Social concern - the responsibility to be aware of the impact of our consumption on other citizens, especially the disadvantaged or powerless groups whether in the local, national or international  community.

Environmental Awareness - the responsibility to understand the environmental and other consequences of our consumption. We should recognize our individual and social responsibility to conserve natural resources and protect the earth for future generations.

Solidarity - the responsibility to organize together as consumers to develop the strength and influence to promote and protect our interest.